Shipping & Delivery Policy

Made-to-Order & Pre-Order Production

ZEHO products are produced on a made-to-order or pre-order basis unless otherwise stated on the product page.

Each piece is individually crafted with care and precision. Please allow approximately 7–14 business days for production before shipment.

Production times may vary depending on the item or order volume. Any specific production schedule will be indicated on the relevant product page.

Domestic Shipping (Japan)

Once your order is ready, it will be shipped via Yamato Transport or Sagawa Express.

Domestic delivery typically takes 1–3 business days after dispatch.

Shipping within Japan is free of charge.

International Shipping

International orders are shipped via DHL Express, FedEx International Priority, or Japan Post EMS.

The most suitable carrier will be selected based on the destination and package specifications.

International shipping fees vary by destination and will be displayed at checkout before your order is completed.

International delivery typically takes 3–10 business days after dispatch, although delivery times may vary depending on customs clearance and local delivery conditions.

Please note that production time and shipping time are separate.

Customs Duties & Taxes

International shipments may be subject to import duties, VAT, customs fees, or other local taxes imposed by the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the recipient.

ZEHO does not collect, reimburse, or cover customs duties or taxes imposed by local authorities.

If a shipment is returned to ZEHO due to unpaid customs charges, refusal of delivery, or other circumstances attributable to the recipient, the original shipping fee and any return shipping costs incurred may be deducted from the refund, where permitted by applicable law.

If the return results from an error by ZEHO, such as an incorrect or defective item, ZEHO will cover the applicable return shipping costs.

Tracking & Notifications

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to appear after dispatch, depending on the carrier.

Tracking availability and update frequency may vary by destination and carrier.

Undeliverable Packages

Please ensure that your shipping address is complete and accurate before placing your order.

If a package is returned to ZEHO due to an incorrect or incomplete address, refusal of delivery, unpaid customs charges, or other circumstances attributable to the recipient, shipping costs incurred in connection with the return are non-refundable.

Additional shipping charges may apply if re-delivery is requested.

Shipping Issues

All products are carefully inspected and securely packaged before dispatch.

If your shipment is delayed, damaged, lost in transit, or marked as delivered but cannot be located, please contact the relevant carrier and ZEHO at contact@zeho.jp as soon as possible.

ZEHO will assist with the carrier’s investigation where appropriate. Any compensation or resolution relating to loss or damage during transit will be handled in accordance with the applicable carrier terms and applicable law.