ZEHO products are made-to-order or available for pre-order unless otherwise stated on the product page. Each piece is individually produced after your order is confirmed.
Please allow approximately 7–14 business days for production before shipment.

As production begins after your order is confirmed, cancellations due to customer preference are not accepted.
If you notice an error in your order details immediately after placing your order, please contact us as soon as possible at contact@zeho.jp.

Size or color changes may be possible only if production has not yet started.
Please contact us as soon as possible after placing your order. Once production has begun, changes can no longer be accepted.

Domestic orders within Japan are shipped via Yamato Transport or Sagawa Express, depending on the destination and package specifications.
International orders are shipped via DHL Express, FedEx International Priority, or Japan Post EMS. The most suitable carrier will be selected based on the destination and package specifications.

After dispatch, delivery typically takes 1–3 business days within Japan and 3–10 business days for international orders.
Delivery times may vary depending on the destination, customs clearance, and local delivery conditions.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Yes, international shipping is available to many countries and regions.
Please note that import duties, VAT, customs fees, and other local taxes may apply depending on the destination and are the responsibility of the recipient.

We accept credit cards (Visa, Mastercard, American Express), PayPay, and PayPal.

Installment payment options may be available depending on the payment method selected at checkout. Please check the available options when completing your purchase.

As ZEHO products are made-to-order or offered on a pre-order basis, returns or exchanges due to customer preference, including size, color, or change of mind, are not accepted .
Returns or exchanges are accepted only if the item is defective, damaged, or incorrect upon delivery.

If an item is defective, damaged, or incorrect due to an error by ZEHO, ZEHO will cover the applicable return shipping costs.
Returns for customer-related reasons are not accepted.

Refunds for defective, damaged, or incorrect items will be processed after the returned item has been received and inspected by ZEHO. Please allow approximately 5–10 business days for the refund to be processed.

Each ZEHO garment is individually produced by professional technicians, following the same construction process used in our sample development. Every piece is crafted with precision and care, reflecting ZEHO’s design philosophy in every detail.

ZEHO products are designed by our team in Tokyo and produced by experienced technicians and production specialists in Japan and Korea. Each piece is made according to the same construction standards and pattern development process used in our sample development.

Our Kagurazaka atelier is not open for walk-in visits, but fitting appointments are available by reservation. If you would like to visit, please contact us in advance at contact@zeho.jp.

For any questions or inquiries, please contact us at contact@zeho.jp. We aim to respond within 2–3 business days.