Return & Exchange Policy

Overview

ZEHO products are made-to-order or offered on a pre-order basis unless otherwise stated on the product page.

Because each item is produced individually for each order, cancellations, returns, or exchanges due to customer preference are not accepted.

Returns, refunds, or exchanges are accepted only if the delivered item is defective, damaged, or incorrect.

Return Eligibility

A return or refund may be accepted if:

• The item is defective, damaged, or different from the item ordered.
• You contact ZEHO within 7 days of receiving your order.
• The item is unused and unwashed, with its original tags and packaging.

We may ask you to provide photographs showing the condition of the item before approving a return.

Return Shipping Costs

If an item is defective, damaged, or incorrect due to an error by ZEHO, ZEHO will cover the applicable return shipping costs.

Returns for customer-related reasons, including changes of mind, incorrect size selection, or color preference, are not accepted.

Exchanges

Due to the nature of made-to-order production, exchanges for a different size, color, or other customer preference are not available.

If an exchange is approved because an item is defective, damaged, or incorrect, we will replace it with the same product where possible.

If replacement is not possible due to material or production availability, a refund will be issued instead.

Non-Returnable Items

The following items cannot be returned for customer-related reasons:

• Made-to-order and pre-order items
• Sale or promotional items
• Customized, altered, or repaired items

This does not affect returns or other remedies available in the case of defective, damaged, or incorrect items.

Return Procedure

Please contact contact@zeho.jp within 7 days of receiving your order.

Please include:

• Your order number
• Product name
• A description of the issue
• Photographs clearly showing the defect, damage, or incorrect item

After reviewing your request, ZEHO will provide instructions for the return, replacement, or refund.

Refunds will be processed after the returned item has been received and inspected. Please allow approximately 5–10 business days for the refund to be processed.

Customs Duties & Taxes

Customs duties, import taxes, VAT, and other charges imposed by local authorities are generally non-refundable by ZEHO.

Any refund of duties or taxes paid to customs or other authorities is subject to the rules and procedures of the relevant country or authority.