Legal Notice
Prices
Please refer to the price displayed on each product page.
Prices displayed for customers in Japan include Japanese consumption tax.
Additional Charges
Shipping within Japan is free of charge.
International shipping fees vary depending on the destination and will be displayed at checkout before your order is completed.
International shipments may be subject to import duties, VAT, customs fees, or other local taxes imposed by the destination country or region. These charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Payment Methods
We accept credit cards, PayPay, PayPal, and other payment methods displayed at checkout.
Payment Timing
Payment is processed when your order is placed.
The actual date on which the charge appears may vary depending on the payment method or payment provider.
Delivery
ZEHO products are made-to-order or offered on a pre-order basis unless otherwise stated on the relevant product page.
After your order is confirmed, please allow approximately 7–14 business days for production before shipment.
If a different production or delivery schedule applies to a pre-order or specific product, the applicable schedule will be stated on the relevant product page.
After dispatch, delivery typically takes 1–3 business days within Japan and 3–10 business days for international orders.
Delivery times may vary depending on customs clearance, carrier delays, and local delivery conditions.
Returns, Exchanges & Cancellations
Because ZEHO products are made-to-order or offered on a pre-order basis, returns, exchanges, or cancellations due to customer preference, including size, color, or change of mind, are not accepted.
If an item is defective, damaged, or incorrect, please contact contact@zeho.jp within 7 days of receiving your order.
After reviewing the issue, ZEHO will provide instructions for a return, exchange, or refund.
If the return is due to an error by ZEHO, ZEHO will cover the applicable return shipping costs.
Please refer to our Return & Exchange Policy for further details.
Defective, Damaged or Incorrect Items
If your item is defective or damaged, or if you receive an incorrect item, please contact contact@zeho.jp within 7 days of delivery.
Please include your order number, product name, a description of the issue, and photographs showing the condition of the item.
ZEHO will review the information and provide further instructions.
Pre-Order Products
Production of pre-order products begins after the order is confirmed.
If a pre-order product has a different production or estimated delivery schedule, the applicable schedule will be stated on the relevant product page.
Business Name
ZEHO LLC
Operations Manager
Jaeho Cha
Address
64 Tenjincho, Shinjuku-ku, Tokyo, Japan