Privacy Policy
1. Introduction
ZEHO (“we”, “our”, “us”) respects the privacy of customers and visitors who use our website, online store, and related services.
We handle personal information in accordance with the Act on the Protection of Personal Information of Japan (APPI) and other applicable laws and regulations.
2. Information We Collect
We may collect personal information when you browse our website, place an order, create an account, or contact us.
This may include:
- Customer and Order Information: name, billing and shipping address, email address, telephone number, order history, and transaction information
- Payment Information: information necessary to process payments through payment service providers
- Technical and Usage Information: device information, browser type, IP address, cookies, access logs, and information about how you interact with our website
- Communication Information: inquiries, correspondence, feedback, and customer support records
Payment transactions are processed through Shopify Payments and other payment service providers available at checkout.
ZEHO does not directly collect or store full credit card numbers.
3. Purpose of Use
We use personal information for purposes including:
- Processing, fulfilling, and delivering orders
- Providing customer support and responding to inquiries
- Handling returns, refunds, exchanges, defective items, and incorrect deliveries
- Processing payments and preventing fraudulent or unauthorized transactions
- Managing customer accounts and order records
- Improving the functionality, security, and performance of our website and services
- Sending product information, updates, or marketing communications where permitted or where consent has been provided
- Complying with applicable tax, accounting, legal, and regulatory obligations
- Protecting the rights, property, and security of ZEHO, our customers, and our services
4. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Transaction, accounting, and order-related records may be retained for the period required under applicable tax, accounting, and other legal obligations.
Customer service and inquiry records may be retained for as long as reasonably necessary to respond to inquiries, maintain service records, or resolve disputes.
If you withdraw your consent to marketing communications, we will stop using your information for such communications, subject to any information that must be retained for legal or administrative purposes.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.
5. Data Security
ZEHO takes reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure transmission of information
- Access controls for personal information
- Use of secure third-party platforms and payment services
- Appropriate account and system security measures
No method of electronic transmission or storage can guarantee absolute security, but we take reasonable measures appropriate to the nature of the information we handle.
6. Service Providers and Third-Party Disclosure
ZEHO may provide or make personal information available to service providers where necessary to operate our business and provide our services.
These service providers may include:
- Shipping and logistics providers: Yamato Transport, Sagawa Express, DHL, FedEx, Japan Post, and other delivery providers
- E-commerce and payment providers: Shopify, Shopify Payments, PayPal, PayPay, and other payment services available at checkout
- Analytics and website services: Google Analytics and other analytics or website service providers
- Email and communication services: Shopify and other communication service providers
Personal information may also be disclosed where required by law, regulation, court order, or a lawful request from a competent authority.
Where personal information is entrusted to service providers, ZEHO takes appropriate measures in accordance with applicable law.
ZEHO does not provide personal information to third parties for their independent direct marketing purposes without an appropriate legal basis or consent where required.
7. International Data Transfers
ZEHO uses Shopify and other service providers that may process or store personal information outside Japan.
Where personal information is transferred or processed outside Japan, ZEHO will take appropriate measures as required under applicable data protection laws.
The countries, service providers, and safeguards involved may vary depending on the services used and the location of the customer.
8. Cookies and Analytics
Our website uses cookies and similar technologies to operate the online store, remember preferences, improve functionality, maintain security, and understand how visitors use the website.
We may use analytics services such as Google Analytics to collect information about website usage and performance.
Depending on your location and the applicable law, consent may be requested before certain non-essential cookies or tracking technologies are used.
You can manage or disable cookies through your browser settings or through any cookie preference controls made available on our website. Please note that disabling certain cookies may affect some website functions.
9. Your Rights
Subject to applicable law, you may have the right to request:
- Disclosure of personal information held about you
- Correction or updating of inaccurate information
- Deletion or erasure of personal information where applicable
- Suspension or restriction of the use of personal information
- Suspension of certain third-party disclosures where applicable
- Withdrawal of consent to marketing communications
To make a request, please contact:
We may request information necessary to verify your identity before responding to a request.
10. Minors
If personal information relating to a minor is provided to us, we will handle such information in accordance with applicable law.
Where parental or guardian consent is legally required, we may request such consent before collecting or using the information.
11. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws and regulations.
The latest version will be published on this page.
12. Contact
For questions or requests regarding this Privacy Policy or the handling of personal information, please contact: